Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions! 
Delivery Policy
 Order processing takes 3-5 business days. Once the payment method has cleared your item will be packaged and shipped. Shipping takes 4-7 business days. Our products are shipped on a first come first serve basis, we are based in NY and orders are shipped out in the order that they are received. Business days are Monday - Friday, excluding holidays. 
Damaged/stolen packages
 If your package is lost or stolen after being delivered to the post office or while you are home Kay’sLuxeKloset cannot be held responsible, you will have to make a claim with the post office. 
 NO refunds, we do not accept any returns or exchanges. 
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